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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Heidi Hodgin

April 17, 2023

5  out of  5 rating by Heidi Hodgin
"Cecelia Mauser and all the others at State Farm in Pasco wa are totally amazing. They were very helpful. Highly recommended"

ang porfily

October 21, 2022

5  out of  5 rating by ang porfily
"Honest, hard working, attentive, and will do her best for you!!"

Angel Roskelley

October 21, 2022

5  out of  5 rating by Angel Roskelley
"If you are in need of services, these are the people to work with. I’m sure they will go above and beyond. It’s so nice to see a business that stays involved in giving back to the community they serve."

Kira Sutherland

October 21, 2022

5  out of  5 rating by Kira Sutherland
"Cecelia and her team have always done a great job for me answering all of my questions and helping provide me with the best coverage that keeps my family and business safe in case we ever do need to use it. The price is very competitive and she saved me quite a bit from my last insurance company while still making sure I was properly covered. I appreciate knowing they have my best interest at heart."


May 4, 2022

4  out of  5 rating by Daen
"Easy to work with"

La Paw

May 3, 2022

5  out of  5 rating by La Paw
"Cecelia is the best.Kind,caring and going extra miles for you if needed to.Thank you! Cecelia for all you do."

Luis Herrera

May 2, 2022

5  out of  5 rating by Luis Herrera
"Awesome customer service, and fast reply."

Ranae Rusk

April 21, 2022

5  out of  5 rating by Ranae Rusk
"Best insurance in the Pasco Tri cities area! Made the switch so seamless from my USAA that I have been with for over a decade. She knows her stuff and made car, home, umbrella policy and life insurance so much easier to understand. She beat prices and gave us more coverage. Only wish I would have made the switch sooner. Having someone local is so much easier especially when a accident happens."

Kerry Malley

April 19, 2022

5  out of  5 rating by Kerry Malley
"Cecelia and her team are amazing! They have always been extremely helpful and friendly. When I had my accident they were reassuring and helped me navigate everything that needed to be done. Hands down the best agent and team!"

Bruce Reid

January 12, 2022

5  out of  5 rating by Bruce Reid
"My agent Cecelia is very responsive to any information requests. Very helpful in providing the detailed information needed to make insurance coverage decisions."

Whitney Brigham

September 23, 2021

5  out of  5 rating by Whitney Brigham
"We have been working with Cecelia and her office for quite some time. Whenever we need something for a refinance or something else she is INCREDIBLY responsive. I highly recommend her and her team. They are the best in the business!!"

Christopher Larson

September 22, 2021

5  out of  5 rating by Christopher Larson
"Love Cecilia! I was having issues with another local SF agent and it was time to look for another agent who actually cared about my account and making sure my coverage was current and I was receiving any discounts I was entitled to. You wont find a better agent in the Tri-cities!"

Danella Levy

August 5, 2021

5  out of  5 rating by Danella Levy
"Cecilia goes above and beyond helping her clients. She is a caring , dedicated, organized agent who makes it her job to give you the best insurance coverage for your money. Her organizational skills are outstanding. She will text, call, email you to remind you of upcoming renewals or issues. If you care about your insurance coverage you will call and make her your agent."

Honie McNabb

June 23, 2021

5  out of  5 rating by Honie McNabb
"My experience was very pleasant. Cecelia actually reached out to me after having had missed each other prior. She let me know about discounts and was able to save me money each month and add renters insurance! I'm so excited to have made the switch!"

Odalys Gonzalez

May 20, 2021

5  out of  5 rating by Odalys Gonzalez
"Cecelia and the team are outstanding! Always going the extra mile with all the work they do. I can honestly say that the team feels like family! Truly grateful to have a great agent in the area!"

Gabriel M.

May 10, 2021

5  out of  5 rating by Gabriel M.
"Cecilia and crew are responsive and always making sure we’re getting the best value for our insurance. Highly recommend!!"

Cameron Wright

April 9, 2021

5  out of  5 rating by Cameron Wright
"Wonderful customer service! Very quick getting me any information and returning calls. Not just a number the office staff but a Name."

Trish Jessop

April 8, 2021

5  out of  5 rating by Trish Jessop
"Cecelia and her group are amazing! I was involved in a hit and run and within 24 hours they had my car scheduled for repair and my rental car all lined up. I couldn't believe it. It was amazing. Absolutely 💯 hassle free, plus they follow up to make sure I am satisfied! I cannot express enough my thanks. It took a really bad situation and made it bearable."

Jocelyn Myers

March 29, 2021

5  out of  5 rating by Jocelyn Myers
"I was in an accident driving a borrowed vehicle that was insured under someone else through a different company but I was insured through State Farm. I called and they helped me get an accident report to the other company and walked me through everything I needed. Even called and made sure that I was feeling ok the next day after my accident. State Farm stood by me and helped me even though the claim wasn’t through them. Can’t beat service like that."

Mackenzie Houser

March 26, 2021

5  out of  5 rating by Mackenzie Houser
"i’ve been using Cecelia at State Farm for almost 2 years now for home & car insurance. they did their best to get me the best rates and discounts that i qualified for for my coverage and have continued to do so. they always are available to answer my phone calls if i have questions, and on the few occasions they have not they have called me back or emailed me almost immediately. very much recommend!"

Kayla Fox

March 19, 2021

5  out of  5 rating by Kayla Fox
"She’s amazing super friendly and helpful!! 100% recommend her!!"

Gamer 57.

March 18, 2021

5  out of  5 rating by Gamer 57.
"Very friendly and helpful. I highly recommend Cecelia Mausethto others for insurance."

David Mordue

July 9, 2020

5  out of  5 rating by David Mordue
"Great Customer Service!"

Pam Kehret

January 2, 2020

5  out of  5 rating by Pam Kehret
"My experience with the office has been very positive. Chelsea and Cadi are efficient, knowledgeable and professional. They are also very pleasant to deal with. I moved my business there because of them."

J Cox

September 16, 2019

5  out of  5 rating by J Cox
"Super awesome staff & owner!"