State Farm® Insurance Agent Cecelia Mauseth

"Daen, I noticed that you changed your 4-star review for my office to a 1-star review. I have spoken with my team and tried to determine if there is a situation we could have handled differently, but we cannot figure out if you are a customer or what happened. My team and I work hard to provide superior customer service, and I would love to know how we could have handled things differently for you. At your convenience, please call me (509)492-3470. Thank you, Cecelia. (December 2023) Thank you for your review. We take pride in providing 5 Star service to our customers. (2022)"

"Anna, I understand the frustration surrounding the system issues and cancellation notices. State Farm sends multiple notices, and our office tries to be as transparent and helpful as possible, but sometimes things done by corporate are out of our control. I believe my team has tried multiple times to explain what happened with your policies. If there’s anything else I can do to take care of this for you please reach out. Sincerely, Cecelia."

"Callie, I’m sorry you feel that my office was not helpful. We strive to provide excellent service, and although we do not set the rates, and we do not handle claims in our office we do try our very best to get every customer the best rate possible, explain why things increase or decrease, and are also here to make sure your claim goes smoothly. Please reach out to me directly so I can see if there’s anything else we can do to provide better service to you. You can call my office and ask for me directly 509-492-3470. Thank you, Cecelia."

"Thank you for trusting us to take care of your car insurance needs!"

"We’re so glad we’ve been your local resource for car and home insurance! We enjoy providing excellent local service. "

"Cassie, thanks for letting us know we were helpful while you were navigating through the world of insurance. "

"Thank you for the review. We enjoy helping the people in our community. :-)"

"Glad we could help you out Chris! Thanks for the review. "

"Douglas, thanks for taking time to give us a shout out. I’m so glad we could help you out when you were in a time crunch!"

"Thank you for your feedback Sadie! We’re so glad we were able to answer all of your questions and make your insurance understandable and easy. "

"Thank you Colleen! We definitely enjoy getting to know our customers and helping them out when they have an emergency. "

"Thank you for the review Jacquelyn. We enjoy being your local insurance agent!"

"Thank you Amy! We love taking care of the people in our community!"

"Thank you Tabitha! We are so glad we can help you and your family with your insurance needs!"

"Thank you! We work hard to provide you with quality, local service for your insurance needs!"

"CJ thanks for letting us know how much you appreciate the service you receive at our office. We enjoy taking care of your home and auto insurance needs!"

"Thank you for letting us know how helpful our office has been with your insurance needs!"

"Thank you! We love being your choice for local car and home insurance!"

"Thank you for taking a minute to let us know how your experience was with our office!"

"Thank you for your review Rosanne! We love helping you with your local insurance needs!"

"Thank you Lori! We’re glad we could help you with your home and car insurance!"

"We’re glad to hear we made your insurance experience easy! "

"We are so glad to hear you enjoyed your experience at our office! We appreciate the opportunity to help you with your insurance needs here locally. "

"Thank you for taking time to let others know what your experience was at our office! We are so glad we get to help you with your insurance needs here locally. "