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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hector Soltero

Hector Soltero

February 8, 2025

5  out of  5
rating by Hector Soltero
"Very nice people and very helpful"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Saul Ramos

February 4, 2025

5  out of  5
rating by Saul Ramos
"Just moved with State Farm, Lori was very helpful in finding the best coverage that fit my needs. I also appreciated how welcoming she was!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Richard Cannizzaro

February 1, 2025

5  out of  5
rating by Richard Cannizzaro
"Lori helped out a lot with the new home. I bought in Washington excellent job."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jon Brady

January 31, 2025

5  out of  5
rating by Jon Brady
"Great customer service from this agency. Really appreciated Lori’s help with my new insurance. She is very knowledgeable and answered every question. Thank you again Lori !!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Shannon Coleman

January 29, 2025

5  out of  5
rating by Shannon Coleman
"I just signed up with State Farm. Lori down at State Farm has been a lot of help signing me up and working with my particular needs. They've been easy to get a hold of and they seem to be getting me taken care of. I've enjoyed my experience."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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James Sappington

January 16, 2025

5  out of  5
rating by James Sappington
"Cecelia's office has not only been very friendly to work with, but they also gave me a better rate with more benefits than my previous agent who also worked very hard for me. I am happy to recommend her office to anyone."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Ben Zemel

January 3, 2025

5  out of  5
rating by Ben Zemel
"I got the best rates possible, and the process was very easy! Great work!"
We responded:
"Ben, thanks your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Aspyn Johnson

December 19, 2024

5  out of  5
rating by Aspyn Johnson
"Amazing people to work with!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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T Rowton

December 17, 2024

5  out of  5
rating by T Rowton
"The team is great. Always helpful and willing to answer my questions. Easy to work with. Thank you team!"
We responded:
"Thank you for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Gabe Castillo

December 13, 2024

5  out of  5
rating by Gabe Castillo
"Lauri was able to help me get the best coverages for the best prices! Amazing service was shown to my wife and I."
We responded:
"We’re so glad you enjoyed your experience at our office! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jasmine Castillo

December 13, 2024

5  out of  5
rating by Jasmine Castillo
"The staff are so friendly and easy to talk to! great experience :)"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Laura Haldeman

December 13, 2024

5  out of  5
rating by Laura Haldeman
""Lori went above and beyond! I have a busy schedule and she still managed to help me out via text, phone, and email to secure coverage for my home, autos, and travel trailer. Her dedication and efficiency were truly impressive. I would highly recommend her and this team!""
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Carletta Castillo

Carletta Castillo

December 12, 2024

5  out of  5
rating by Carletta Castillo
"Amazing team ans service!! I've been working with Lori and she along with the whole team is amazing! Any question I have they answered and made sure I understand my home owners insurance policy. You will be pleased with working with this agency and team!! 💙💙💙"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mariah Preston

December 9, 2024

5  out of  5
rating by Mariah Preston
"I worked with Lori today, she was so bright and cheerful and so helpful! She got my bill lowered and transfered over to State farm. She also got me a better deal then I currently have for a waaaaay better price. So greatful for the kindness and help today. Would recommend looking into state farm if you are looking for a insurance company!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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David Gussenhoven

December 4, 2024

5  out of  5
rating by David Gussenhoven
"Cecelia was super easy to work with and was able to lower my rates by a couple hundred. Her office staff was super friendly and kind. Lori was outstanding. highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kristy Sandidge-Fargher

November 24, 2024

5  out of  5
rating by Kristy Sandidge-Fargher
"I’ve known Cecelia Mauseth for years, and she is not only an incredible friend but also an outstanding insurance agent with State Farm. Cecelia and her team go above and beyond to make sure every client feels valued and taken care of. Their professionalism, knowledge, and attention to detail are unmatched. From helping me find the best coverage to ensuring I fully understand my options, Cecelia always puts her clients first. She is patient, kind, and genuinely passionate about helping people protect what matters most. Her office is welcoming and efficient, making every interaction a breeze. If you’re looking for an agent who truly cares about you and your needs, Cecelia Mauseth is the one to call. I couldn’t recommend her and her team more highly!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. "
Profile photo of Ivan Foster

Ivan Foster

November 24, 2024

5  out of  5
rating by Ivan Foster
"Cecelia and her team have taken care of my insurance needs for years. They are highly responsive and quick with a solution to any problems I may have. With State Farm and Cecilia's team on my side I am able to worry about things that move the needle, knowing they have my back on the insurance side of things!"
We responded:
"Thanks for your feedback! We've enjoyed assisting you with your insurance needs over the years. "
Profile photo of Betty Booth-Clibborn

Betty Booth-Clibborn

November 24, 2024

5  out of  5
rating by Betty Booth-Clibborn
"I am so pleased with the customer service of Cecelia's office. They are quick to respond and answer all my questions! Thank you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Abigail Creswell

Abigail Creswell

November 21, 2024

5  out of  5
rating by Abigail Creswell
"My previous provider didn’t fully explain the policy I had and when I got in an accident my coverage was not what I needed so I switched to Cecelia. Her office has been great with explaining all potential coverages and asking questions to find the best policy for me (Thanks Tabitha)! They also sent me a cup and a letter to thank me for joining."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Raymond Wallace

November 14, 2024

5  out of  5
rating by Raymond Wallace
"News to me, new regulations specific to Washington state make it difficult to find insurance after getting into an accident and being dropped by your provider. Cecelia was able to find me a solution to keep my vehicle and trailer insured through State Farm. I am thankful for her time and willingness to help."
We responded:
"Raymond, we appreciate your review and are delighted to know you had a great experience with our State Farm office! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to be your local insurance help!"
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Daen

November 13, 2024

1  out of  5
rating by Daen
"LICENCED STEALERS."
We responded:
"Daen, I noticed that you changed your 4-star review for my office to a 1-star review. I have spoken with my team and tried to determine if there is a situation we could have handled differently, but we cannot figure out if you are a customer or what happened. My team and I work hard to provide superior customer service, and I would love to know how we could have handled things differently for you. At your convenience, please call me (509)492-3470. Thank you, Cecelia. (December 2023) Thank you for your review. We take pride in providing 5 Star service to our customers. (2022)"
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Anna Meza

November 8, 2024

1  out of  5
rating by Anna Meza
"This office needs to get their stuff together they tell you your approved take your money and then leave you high and dry.. NO NOTICE! that policy is going to or has been cancelled until the bank is calling saying this office sent them a notice saying its been cancelled.. their excuse is their system is not up to date and are working on getting a new one...its been excuse after excuse!"
We responded:
"Anna, I understand the frustration surrounding the system issues and cancellation notices. State Farm sends multiple notices, and our office tries to be as transparent and helpful as possible, but sometimes things done by corporate are out of our control. I believe my team has tried multiple times to explain what happened with your policies. If there’s anything else I can do to take care of this for you please reach out. Sincerely, Cecelia."
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Callie Witt

November 1, 2024

2  out of  5
rating by Callie Witt
"They hiked up my home insurance rate 50% and are trying to pass it off like it's a normal increase. State Farm also low balled my car worth when I totalled my car an obsene ammount. I was not able to get into a car even close to the car I had had. The agent and staff were not helpful and I plan on leaving. I'll never suggest this group to anyone."
We responded:
"Callie, I’m sorry you feel that my office was not helpful. We strive to provide excellent service, and although we do not set the rates, and we do not handle claims in our office we do try our very best to get every customer the best rate possible, explain why things increase or decrease, and are also here to make sure your claim goes smoothly. Please reach out to me directly so I can see if there’s anything else we can do to provide better service to you. You can call my office and ask for me directly 509-492-3470. Thank you, Cecelia."
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Jessica Fogelstrom

September 28, 2024

5  out of  5
rating by Jessica Fogelstrom
"Cecelia takes great care of all her clients! I couldn’t recommend her more."
We responded:
"Thank you for trusting us to take care of your car insurance needs!"
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Diana Crowell

September 28, 2024

5  out of  5
rating by Diana Crowell
"Cecelia is awesome! We've had nothing but excellent service for years!"
We responded:
"We’re so glad we’ve been your local resource for car and home insurance! We enjoy providing excellent local service. "