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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jessica Fogelstrom

Jessica Fogelstrom

September 28, 2024

5  out of  5
rating by Jessica Fogelstrom
"Cecelia takes great care of all her clients! I couldn’t recommend her more."
We responded:
"Thank you for trusting us to take care of your car insurance needs!"
Profile photo of Diana Crowell

Diana Crowell

September 28, 2024

5  out of  5
rating by Diana Crowell
"Cecelia is awesome! We've had nothing but excellent service for years!"
We responded:
"We’re so glad we’ve been your local resource for car and home insurance! We enjoy providing excellent local service. "
Profile photo of Cassie Winters

Cassie Winters

September 27, 2024

5  out of  5
rating by Cassie Winters
"Very helpful when needed. Kind people working there"
We responded:
"Cassie, thanks for letting us know we were helpful while you were navigating through the world of insurance. "
Profile photo of Anonymous Anonymous

Anonymous Anonymous

August 28, 2024

5  out of  5
rating by Anonymous Anonymous
"Cecelia is awesome! Would recommend seeing if she can help you out."
We responded:
"Thank you for the review. We enjoy helping the people in our community. :-)"
Profile photo of Chris Cutler

Chris Cutler

August 28, 2024

5  out of  5
rating by Chris Cutler
"Cecelia is the best, we appreciate all of your help!"
We responded:
"Glad we could help you out Chris! Thanks for the review. "
Profile photo of Douglas Blanchard

Douglas Blanchard

June 26, 2024

5  out of  5
rating by Douglas Blanchard
"First, let me say that I was working night shift when my home owners insurance group decided to just drop me, I never made a claim or used my insurance in anyway. Not only did Cecelia work with me, she got me Umbrella coverage $120 below what I’m paying for in just car insurance. I highly recommend contacting Cecelia and finding out what she and her team can do for you!"
We responded:
"Douglas, thanks for taking time to give us a shout out. I’m so glad we could help you out when you were in a time crunch!"
Profile photo of Sadie McDaniels

Sadie McDaniels

April 23, 2024

5  out of  5
rating by Sadie McDaniels
"Cecelia and her team are so amazing!! They really do communicate very well and help you work through any questions you might have about your insurance. They are the best!"
We responded:
"Thank you for your feedback Sadie! We’re so glad we were able to answer all of your questions and make your insurance understandable and easy. "
Profile photo of Colleen Locken

Colleen Locken

March 22, 2024

5  out of  5
rating by Colleen Locken
"Cecelia is exceptional at what she does! She is highly professional, communicative, and truly cares about the people she works with. Highly recommend her for your insurance needs!"
We responded:
"Thank you Colleen! We definitely enjoy getting to know our customers and helping them out when they have an emergency. "
Profile photo of Jacqualyn Gronemeyer

Jacqualyn Gronemeyer

March 21, 2024

5  out of  5
rating by Jacqualyn Gronemeyer
"Cecelia and her team are amazing. I've had her as my agent for awhile now and she is incredibly knowledgeable and talks to you like you're a human and makes it understandable. It's nice to have a local agent to take care of you and help you along crazy things. Thanks for everything!"
We responded:
"Thank you for the review Jacquelyn. We enjoy being your local insurance agent!"
Profile photo of Amy Bowman

Amy Bowman

December 15, 2023

5  out of  5
rating by Amy Bowman
"Cecelia is the best! Give her a call and she’ll take great care of you!!"
We responded:
"Thank you Amy! We love taking care of the people in our community!"
Profile photo of Tabitha

Tabitha

December 7, 2023

5  out of  5
rating by Tabitha
"Cecelia is amazing! Everyone in her office is so kind and so patient. They always take excellent care of their clients!"
We responded:
"Thank you Tabitha! We are so glad we can help you and your family with your insurance needs!"
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cami wilson

December 6, 2023

5  out of  5
rating by cami wilson
"Great service"
We responded:
"Thank you! We work hard to provide you with quality, local service for your insurance needs!"
Profile photo of Daen

Daen

December 5, 2023

1  out of  5
rating by Daen
"Easy to work with but unprofessional results"
We responded:
"Daen, I noticed that you changed your 4-star review for my office to a 1-star review. I have spoken with my team and tried to determine if there is a situation we could have handled differently, but we cannot figure out if you are a customer or what happened. My team and I work hard to provide superior customer service, and I would love to know how we could have handled things differently for you. At your convenience, please call me (509)492-3470. Thank you, Cecelia. (December 2023) Thank you for your review. We take pride in providing 5 Star service to our customers. (2022)"
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CJ Spears

October 5, 2023

5  out of  5
rating by CJ Spears
"Cecelia is the best! She is always very responsive and takes care of my families insurance needs quickly with the right coverage."
We responded:
"CJ thanks for letting us know how much you appreciate the service you receive at our office. We enjoy taking care of your home and auto insurance needs!"
Profile photo of Denise Jantz

Denise Jantz

September 30, 2023

5  out of  5
rating by Denise Jantz
"Cecelia has been awesome and is really up on making sure that I have the coverages that I need."
We responded:
"Thank you for letting us know how helpful our office has been with your insurance needs!"
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Amy Woolsey

September 30, 2023

5  out of  5
rating by Amy Woolsey
"Very friendly and helpful with all my insurance needs. I highly recommend Cecelia."
We responded:
"Thank you! We love being your choice for local car and home insurance!"
Profile photo of Blake Woolsey

Blake Woolsey

September 30, 2023

5  out of  5
rating by Blake Woolsey
"Cecelia has amazing customer service and super professional"
We responded:
"Thank you for taking a minute to let us know how your experience was with our office!"
Profile photo of Rosanne Frantz-Gaines

Rosanne Frantz-Gaines

September 30, 2023

5  out of  5
rating by Rosanne Frantz-Gaines
"Awesome agent"
We responded:
"Thank you for your review Rosanne! We love helping you with your local insurance needs!"
Profile photo of Lori Horsley

Lori Horsley

September 30, 2023

5  out of  5
rating by Lori Horsley
"Thank you so much! Great rates."
We responded:
"Thank you Lori! We’re glad we could help you with your home and car insurance!"
Profile photo of Scott Covington

Scott Covington

September 20, 2023

5  out of  5
rating by Scott Covington
"Great people and easy to work with."
We responded:
"We’re glad to hear we made your insurance experience easy! "
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Andrea Zimmerle

August 31, 2023

4  out of  5
rating by Andrea Zimmerle
"They were very helpful very pleasant. Got me a good quote I am super satisfied."
We responded:
"We are so glad to hear you enjoyed your experience at our office! We appreciate the opportunity to help you with your insurance needs here locally. "
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Skyee m

August 22, 2023

5  out of  5
rating by Skyee m
"Amazing and HELPFUL staff. Great prices too and explain everything to you so you're not completely lost haha . Friendly and helpful!! Recommend this office to everyone !!"
We responded:
"Thank you for taking time to let others know what your experience was at our office! We are so glad we get to help you with your insurance needs here locally. "
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edgar ruelas

August 18, 2023

5  out of  5
rating by edgar ruelas
"Best insurance !!! very polite people,very helpful as well ! Would put more stars on the board if there was more then 5 🙏🏼"
We responded:
"Edgar thank you for letting us know how your experience was in our office. We are so glad we can help you out with your insurance needs!"
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Lori G

June 20, 2023

5  out of  5
rating by Lori G
"Best place to work ever. Honest and dependable!!!"
We responded:
"❤️"
Profile photo of Heidi Hodgin

Heidi Hodgin

April 17, 2023

5  out of  5
rating by Heidi Hodgin
"Cecelia Mauser and all the others at State Farm in Pasco wa are totally amazing. They were very helpful. Highly recommended"
We responded:
"Heidi, thank you for taking a minute to let us know how we are doing. We are so glad you appreciate the great service we work hard to provide to all of our customers!"